Everything you need to know about delivery, returns and refunds.
Delivery
Netherlands 🇳🇱
Free on 3-pack+ · limited time
Shipping calculated at checkout · 1–2 business days · PostNL tracked
Belgium 🇧🇪
Free on 3-pack+ · limited time
Shipping calculated at checkout · 2–3 business days · PostNL tracked
All orders
Tracked shipping included
You'll receive a tracking link by email as soon as your order is shipped.
Same-day dispatch: Orders placed before 14:00 on business days are shipped the same day. Orders placed after 14:00 ship the next business day.
Returns & Refunds
🛡
30-day satisfaction guarantee
Not fully satisfied with Fumigo? Email us and you choose: a replacement or a full refund. No hassle.
How to return
1
Send us an email
Email hello@fumigo.eu with your order number, a short note on what went wrong and whether you'd like a replacement or a refund.
2
We respond within 24 hours, usually much sooner
We'll confirm your return and provide shipping instructions.
3
Refund within 5 business days
Once we receive your return, we process the refund via your original payment method.
Conditions
- You can return your order within 30 days of receipt
- Opened or already used? No problem: the product does not need to be unopened
- For defective or incorrectly delivered products, we cover return shipping costs in full
- For other returns, return shipping is at your own cost
Statutory right of withdrawal
Under European consumer law, you have the right to withdraw from a purchase within 14 days of receipt, without giving a reason. This applies to unused products in original packaging.
Our 30-day guarantee goes beyond this legal minimum. Used the product and not satisfied? Contact us and you choose: a replacement or a full refund.
To withdraw, you can use the model withdrawal form (optional, but handy).
Questions about your order?
We respond within a few hours on business days.
Get in touch